ACT Launches Telemedicine Service during Covid-19 Pandemic

During the pandemic, face-to-face medical services are something that is avoided. However, the needs for health services from the community are increasing, especially those who are tested positive for the Covid-19. Responding to this issue, Aksi Cepat Tanggap (ACT) launched the Covid-19 Medical Careline Services, an online-based health consultation service.

Covid-19 Medical Careline Services.
(Left to right) Secretary General of MUI Amirsyah Tambunan, Chairman of ACT’s Supervisory Board Ahyudin, and the Kadin’s Deputy General Chairperson of Trade Sector Dian Prasetyo inaugurate the Covid-19 Medical Careline Services on the 9th floor of Menara 165 Building. (ACTNews/M. Ubaidillah)

ACTNews, SOUTH JAKARTA – The Covid-19 pandemic has reduced patient visits to medical facilities. According to the National Institute of Health Research and Development (Litbangkes) of the Indonesian Ministry of Health, 83.6 percent of puskesmas (Community Health Centers) experienced a decrease in patient visits. In addition, 56.9 percent of them have experienced a decrease in immunization coverage, and 43 percent of them have omitted posyandu (Integrated Healthcare Center for children) services.

The decline in the number of patient visits to medical facilities during the pandemic is not without reason. Fear over the virus transmission and activity restrictions are the main factors. According to Dr. Arini Retno Palupi from Aksi Cepat Tanggap (ACT)'s medical team, many healthcare workers were also exposed to the virus. In addition, limited health facilities and expensive health costs are also additional factors behind the decrease in visits to healthcare centers.

Based on this condition, on Tuesday (7/6/2021), ACT launched a breakthrough in humanitarian medical services called the Covid-19 Medical Careline Services (Covid-19 MCS).

“Aksi Cepat Tanggap responds to the calamity that befalls this nation and at the same time supports the government policy of Emergency PPKM. Hence, as part of this nation who wants to bring benefits, we act with all of our spirits to be part of the solution,” explained Ahyudin, Chairman of ACT’s Supervisory Board.

This telemedicine service can be accessed by the public without having to leave their houses or directly visit the doctors to minimize the risk of wider transmission of the Covid-19 virus. This program is also expected to facilitate people who are tested positive for Covid-19 and required to self-isolate under the control of healthcare workers to minimize the risk of worsening conditions.

“The patients can talk directly to the healthcare workers for medical consultations. If the patient's condition worsens and if they need immediate medical attention, ACT’s ambulance will pick up the patient, and immediately refer them to the nearest medical facilities," explained Dr. Arini, the person in charge of the Covid-19 MCS Program.

The Covid-19 MCS service will reach the entire community for free, with services including consultations, medicines, ambulance, home care services, and integration of other medical programs. The public can access it by dialing 6221-2940 -165.

Secretary-General of the Indonesian Ulama Council (MUI), Amirsyah Tambunan, says that today it is not only the Indonesian people who are sad, but also everyone in the world. Therefore, the presence of the Covid-19 MCS-ACT at this time is very suitable.

“MUI gives the highest appreciation to ACT. May Allah make this test a part of our efforts so that our level will continue to be raised to a higher level," said Amirsyah at the Covid-19 MCS-ACT launch event, Tuesday (7/6/2021).

Apart from MUI, the Indonesian Chamber of Commerce and Industry (Kadin) also appreciates the COVID-19 MCS-ACT humanitarian program. According to Kadin's Deputy Chairperson of Trade Sector Dian Prasetyo, Kadin is willing to join hands and unite in humanitarian solidarity together with ACT and MUI. “Alhamdulillah, Kadin Indonesia was given the opportunity to participate in this humanitarian mission. In terms of humanitarian solidarity, Kadin is ready to join hands with ACT and MUI," said Dian.[]