ACT’s Food Careline Services; A Free Meal Delivery Service to Residents’ Houses

To provide the best service for the community amid the economic instability due to the Covid-19 pandemic, Aksi Cepat Tanggap along with Indonesian Ulema Council (MUI) launched the Food Careline Services program. Everyone can dial the provided number to get free meals that will be delivered by Humanity Bikers.

ACT’s Food Careline Services.
President of ACT, Ibnu Khajar (right) and General Secretary of MUI, Amirsyah Tambunan (left) during the launch of ACT’s Food Careline Services program in ACT’s office, South Jakarta. (ACTNews)

ACTNews, JAKARTA – The soaring numbers of the Covid-19 daily cases have badly affected various sectors in the community including health and economic sectors. According to the Central Statistics Agency, Indonesia's poor population in March 2021 has reached 27.54 million people, seeing an increase of 1.12 million people compared to 2020 in the same period.

Many people have suffered because their income has dropped drastically during the pandemic. In addition, many have been laid off and no longer have the income to meet their daily needs.

It is difficult for some people to meet their food needs. For Aksi Cepat Tanggap, the current situation is considered an emergency and must be mitigated. Therefore, ACT and Indonesian Ulema Council (MUI) launched Food Careline Services (FCS) program on Monday (7/26/2021). FCS is an integrated, technology-based free meal delivery service that serves as a solution to meet the food needs of people affected by the pandemic.

President of Aksi Cepat Tanggap, Ibnu Khajar explains that the program is a collaboration between ACT and the Muslim scholars as a real contribution to the nation. “We have prepared a massive response to this situation. As a civil society organization, we cannot just stay still. Therefore, Aksi Cepat Tanggap in collaboration with MUI endeavors to provide prosperity for the nation. That’s the spirit we want to convey," explained Ibnu.

According to ACT’s Vice President, Dwiko Hari Dastriadi, the service can be accessed by dialing 62800-1-165-228 and completing the required administrative data. Later, the team will immediately prepare the meal packages at the Central Kitchens spread across several areas, collaborating with many food stalls and Humanity Food Bus. Once the food is ready, A volunteer of Humanity Bikers will pick up the food, and deliver it directly to the caller's house.

“This service targets at least 2,000 callers per day. We also ensure the quality, taste, and nutrients of the meals. Therefore, in addition to alleviating hunger, the nutrition needs can also be fulfilled,” said Dwiko.

He continues that this service will also synergize with 1,000 food stalls (warteg) spread across various regions in Jabodetabek. Each food stall is expected to provide 100 meal packages for this program. According to Ibnu Khajar, the number is likely to increase to 2,000 or 3,000 food stalls in the future. Later, a volunteer of Humanity Bikers will immediately take the rice and side dishes that have been prepared by the stall owners, then deliver them to the house of the FCS service caller. Not only those who need food, but also the stall owners are assisted by this program.

On the same occasion, the Secretary General of MUI, Amirsyah Tambunan, fully supports the FCS service. For him, the Covid-19 pandemic should be the right time to help others who are in need. “This service is an endeavor to help people in need. This is not the time for talking and blaming each other, but the time for us to share, care, and help each other," said Amirsyah.

In addition to FCS, to optimize food assistance provided to people affected by the pandemic, Masyarakat Relawan Indonesia (MRI)-ACT also launched the Hunger Operation (OOL) movement. Through this program, MRI volunteers will distribute free meal packages by Humanity Food Vans to Informal workers who need food.

Previously, in the spirit of Indonesian Solidarity in Emergency, ACT and MUI have distributed massive assistance including 1,000 tons of food, 100,000 boxes of Waqf Drinking Water, and 1,000 Qurbani cows.[]