Covid-19 Medical Careline Services Serves More Than 4 Thousand People on First Three Days

ACT's Covid-19 Medical Careline Services (MCS) was enthusiastically welcomed by the public. On the first three days of operation, it receives phone calls from 13 regions in Indonesia.

home visit
A Doctor from ACT’s Covid-19 MCS conducts a home visit to a patient's house in South Jakarta. (ACTNews)

ACTNews, SOUTH JAKARTA – Covid-19 Medical Careline Services (MCS) from ACT has officially served the community since Tuesday (7/6/2021). On the first three days, Covid-19 MCS has served 861 families or 4,305 people in 13 regions in three provinces and involved 25 volunteers.

The Coordinator of the Covid-19 MCS Program Doctor Arini Retno Palupi said the public's enthusiasm for telemedicine services or medical services via telephone was very high. 

"All incoming calls have different requests such as health consultations, medicines, ambulance service, and home visits or direct examinations. All were satisfied because the response was fast," said Dr. Arini, Friday (7/9/2021).

Doctor Arini continued, doctor consultation services were carried out on the phone. Meanwhile, medicines are delivered directly to the houses via online motorcycle taxis. Emergency patients who require an ambulance will be referred to the nearest medical facility.

For now, the 13 areas that have been covered by Covid-19 MCS include all areas in Jakarta, South Tangerang, Tangerang Regency, Tangerang Municipality, as well as Bogor, Depok, Tangerang, and Bekasi in West Java.

"There has been a high demand for us to cover areas outside Jabodetabek. Insha Allah, in the future, it will be expanded to reach more people who are currently having difficulty accessing medical services due to the Covid-19 pandemic. Please pray for us and support us," said the doctor who graduated from the Faculty of Medicine, UIN Syarif Hidayatullah Jakarta.

Covid-19 MCS is a telemedicine service that can be accessed from home by calling 6221-2940-7165. The operational hours start from 08.00 a.m until 04.00 p.m Western Indonesia Time. The services provided are in the form of doctor consultations, medicines, ambulances, and home visits.[]