Covid-19 Patients Dominate Medical Careline Services Callers

“Among all the callers, most of them are the Covid-19 patients with symptoms such as shortness of breath, fever, and dry cough. They are currently self-isolating,” said the Director of Covid-19 MCS, Dr. Arini Retno.

A dispatcher of Covid-19 Medical Careline Services (MCS)-ACT.
A dispatcher of Covid-19 Medical Careline Services (MCS)-ACT serves a caller who is exposed by the Covid-19. (ACTNews/Abdurrahman Rabbani)

ACTNews, JAKARTA – Since its launch on Tuesday (7/6/2021), Covid-19 Medical Careline Services (MCS) has assisted many callers that are infected by COVID-19. They have symptoms including shortness of breath, fever, dry cough, and fatigue.

In a week, Covid-19 MCS-ACT has received nearly 3,000 incoming calls and delivered medicines to more than 1,600 patients. As for the home care service, Covid-19 MCS team could serve 3 to 5 patients each day.

“Among all the callers, most of them are the Covid-19 patients with symptoms such as shortness of breath, fever, and dry cough. They are currently self-isolating,” said the Director of Covid-19 MCS, Dr. Arini Retno, Tuesday (7/13/2021).

Treatments for the Covid-19 patients vary based on the doctor’s diagnosis. If the patient requires further treatments, the Covid-19 MCS team will provide an ambulance and a dispatcher to provide home care services at the patient's home. Meanwhile, if there is no further treatment needed, the team will provide free medicines, vitamins, and anti-virus to the patient. Dr. Arini says that currently, it is difficult to get an antivirus supply. Therefore, the team will give medicines to inhibit the virus development.

“Apart from Covid-19 patients, there are people suffering from food poisoning,” she said.

According to Dr. Arini, the treatments and prescribed medicines for poisoned patients are clearly different from patients with Covid-19. Therefore, doctors or dispatchers have an essential role to understand the patient’s symptoms. Patients who need medical services can dial 6221-2940-7165.[]