What People Say about Covid-19 Medical Careline Services

In less than a week into operation, thousands of residents have contacted the Covid-19 Medical Careline Services. They are grateful for the service and how it is very beneficial to them amid the difficulties in accessing medical treatments..

A resident receives free medicines from the Covid-19 MCS. (ACTNews)
A resident receives medicines from the Covid-19 MCS. (ACTNews)

ACTNews, JAKARTA – Aksi Cepat Tanggap (ACT)’s Covid-19 Medical Careline Services (MCS) have been operating since Tuesday (7/6/2021). The telemedicine service provides consultation with a professional doctor, ambulance assistance, home visit by the healthcare workers, and free medicines that will be delivered immediately to the patient’s house. 

Not even a week into operation, thousands of residents have contacted the Covid-19 Medical Careline Services. They are grateful for the service and how it is very beneficial to them since many of the residents are currently self-isolating or sick so that they can’t go outside to access medical treatments.

One of the patients who called the Covid-19 MCS was Eni Siswari Junaidi. Eni and her family were tested positive for Covid-19 and are currently self-isolating in their house. Eni explained that it was so difficult for her and her family to access medical facilities and medicines.

“Thank you ACT for providing medical consultation and free medicines for us. This is very beneficial to us. Hopefully, my family and I can quickly recover. May Allah always bless ACT,” said Eni’s husband when he received the free medicines on Sunday (7/11/2021).

Another beneficiary who received medicines and vitamins was Muhammad Hari. He hoped for the Covid-19 MCS to keep operating since medical assistance is still urgently required by a lot of people.

Many patients required direct medical treatments after consulting with the doctor through this service. ACT's ambulances have also been deployed to assist the patients. Sarah who lives in Condet, East Jakarta, became one of the callers whose house was visited by the team of Humanity Medical Service (HMS). Three of her family members were tested positive for Covid-19. Sarah’s mother was suffering from quite severe symptoms. Therefore, ACT's medical volunteers were immediately deployed to perform various treatments to help her.

For people who are sick or under self-isolation and have difficulty getting medical access and medicines, they can call Covid-19 MCS. As for Jabodetabek residents, they can dial 6221 2940 7165. This service operates every day, from 8 a.m to 4 p.m Western Indonesia Time.[]